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Frequently Asked Questions

How many days does cheese take to arrive?

All of our cheese is delivered within three business days of shipping.

What days do you ship?

Typically, we only ship Mondays and Tuesdays. During the holiday season, we occasionally ship on Wednesdays when packages will reach their destination within two days.

How long does it take for my order to ship once it’s placed?

We aim to ship everything within a week from the order date unless you choose a delayed shipping date.

Should I add an insulated box to my cheese box order?

We recommend adding an insulated shipping container to cheese box orders during the warm summer months for shipping addresses outside of the Midwest (Wisconsin, Minnesota, Illinois, Michigan, Iowa and Indiana).

Our cheese arrived soft/melty — is it safe to eat?

Yes. We ask that you refrigerate your cheese upon arrival and it will regain its form. It is completely safe to eat after shipping in a sealed package. We do not recommend leaving it sit out longer than 72 hours to maintain the quality of the cheese.

Do you have any non-dairy, vegan or kosher dessert options?

Yes! We offer assorted popsicles that are not only non-dairy, but vegan and kosher as well.

Are there any nut-free ice cream choices?

Yes! Almost all of our flavors are nut-free other than those swirled with peanut butter and praline pecan, which is sprinkled with pecans.

Do you sell gift cards?

Yes! We offer gift cards in store that can be used for other in-store purchases, and we offer online gift cards that can be used for online purchases only.

Is the date on the bottom of my ice cream container an expiration date?

The date on the bottoms of our ice cream containers are manufacture dates. The ice cream inside is good for 18 months after this date.

Can I get ice cream delivered?

Unfortunately, we can’t ship any ice cream at this time due to high shipping costs and a lack of space for the required shipping materials.

I’m placing a very large order. Can I get a discount?

Online purchases over $500 receive a 15% discount with the coupon code 15OFF.